{"id":242448,"date":"2025-09-20T18:26:32","date_gmt":"2025-09-20T08:26:32","guid":{"rendered":"https:\/\/nolashop.com.au\/furniture\/?page_id=242448"},"modified":"2026-07-19T19:41:16","modified_gmt":"2026-07-19T09:41:16","slug":"refunds-returns","status":"publish","type":"page","link":"https:\/\/nolashop.com.au\/furniture\/refunds-returns\/","title":{"rendered":"Warranty, Returns &amp; Refunds"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Warranty, Returns &amp; Refunds \u2013 Nola Furniture<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Nola Furniture<\/strong>, we want you to shop with complete confidence. We stand behind the quality of every product we sell and are committed to making returns, refunds, and exchanges as smooth as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udee1\ufe0f Warranty<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Most products come with a <strong>12-month warranty<\/strong> unless otherwise stated on the product page.<\/li>\n\n\n\n<li>Some items may carry an extended warranty, which will be specified in the product listing.<\/li>\n\n\n\n<li>Warranty does not cover misuse, neglect, normal wear and tear, or damage that occurs during delivery.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">How to Make a Warranty Claim<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Contact our <strong>Customer Service Team<\/strong> via our <a href=\"https:\/\/nolashop.com.au\/furniture\/contact-us\/\">Contact Page<\/a> or email us at <strong><a href=\"mailto:info@nolashop.com.au\">info@nolashop.com.au<\/a><\/strong>.<\/li>\n\n\n\n<li>Provide the following details:\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the issue<\/li>\n\n\n\n<li>Photos and\/or videos clearly showing the fault<\/li>\n\n\n\n<li>(If applicable) a copy of the manual indicating any missing parts<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Our team will review your claim and advise on next steps, which may include repair, replacement, or refund.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Please do not open a payment dispute before contacting us, as this can delay resolution.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd04 Returns &amp; Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We accept returns and exchanges for both <strong>defective<\/strong> and <strong>non-defective (change of mind)<\/strong> products.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Change of Mind Returns<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accepted within <strong>14 days<\/strong> of receiving your order.<\/li>\n\n\n\n<li>Item must be <strong>new, unused, in its original packaging, and in resalable condition<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Defective Returns<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Covered under our warranty policy.<\/li>\n\n\n\n<li>Depending on the situation, we may arrange a <strong>repair, replacement, or refund<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Exchanges<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You may exchange an item within the <strong>14-day return window<\/strong>, provided the item is new and unused.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce6 Return Method &amp; Fees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Method:<\/strong> Returns are made by mail.<\/li>\n\n\n\n<li><strong>Return Label:<\/strong> A pre-paid return label will be provided, free of charge.<\/li>\n\n\n\n<li><strong>Restocking Fee:<\/strong> A <strong>10% restocking fee<\/strong> applies to all returns.<\/li>\n\n\n\n<li><strong>Refunds:<\/strong> Processed within <strong>5 business days<\/strong> of receiving the returned item.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83e\udd1d Need Help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our friendly customer service team is always ready to help with warranty claims, returns, or product concerns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong>Email:<\/strong> <a href=\"mailto:info@nolashop.com.au\">info@nolashop.com.au<\/a><br>\ud83c\udf10 <strong>Contact Page:<\/strong> <a>www.nolashop.com.au\/contact-us<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Warranty, Returns &amp; Refunds \u2013 Nola Furniture At Nola Furniture, we want you to shop with complete confidence. We stand behind the quality of every product we sell and are committed to making returns, refunds, and exchanges as smooth as possible. \ud83d\udee1\ufe0f Warranty How to Make a Warranty Claim \u26a0\ufe0f Please do not open a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-242448","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/pages\/242448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/comments?post=242448"}],"version-history":[{"count":2,"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/pages\/242448\/revisions"}],"predecessor-version":[{"id":449517,"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/pages\/242448\/revisions\/449517"}],"wp:attachment":[{"href":"https:\/\/nolashop.com.au\/furniture\/wp-json\/wp\/v2\/media?parent=242448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}