This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from nolashop.com.au or any of our sub-brands, including Nola Home & Garden, Nola Flowers, Nola Pet Shop, Nola Health & Beauty, and Nola Giftery.
Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect details about:
The pages or products you view
The websites or search terms that referred you
How you interact with our site
We call this “Device Information.”
We collect Device Information using:
Cookies – Data files placed on your device (learn more at: allaboutcookies.org)
Log Files – Track actions such as IP address, browser type, ISP, and timestamps
Web Beacons, Tags, and Pixels – Electronic files that monitor browsing behaviour
When you make a purchase, we also collect Order Information, including:
Your name
Billing and shipping address
Payment details (e.g., credit card or alternative payment provider)
Email address
Phone number
Together, “Personal Information” refers to both Device Information and Order Information.
How We Use Your Personal Information
We use your information to:
Process and fulfil your orders, including payment, shipping, and order confirmations
Communicate with you about your purchases
Screen for potential fraud or risks
Provide updates, promotions, or marketing (where permitted)
Improve our site performance and customer experience through analytics
Sharing Your Personal Information
We share information with trusted third parties to operate our store and deliver your orders. For example:
Please note that our site does not alter its data collection practices when it detects a Do Not Track signal from your browser.
Your Rights
If you are located in the EU, UK, or similar jurisdictions, you have the right to access, update, or request deletion of your personal data. To exercise these rights, please contact us using the details below.
We process information to fulfil orders, provide customer service, and pursue legitimate business interests. Please note that your data may be transferred outside your country, including to Australia, Canada, and the United States.
Data Retention
We retain Order Information for our records unless you request deletion. This helps us provide support for past purchases and manage returns or warranties.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Please review this page periodically for updates.
Minors
Our site is not intended for individuals under the age of 16.
Contact Us
If you have questions about our privacy practices or would like to make a complaint, please contact us:
